Refund & Return Policy

Overview

This Refund & Return Policy applies to purchases made through https://jewelrevive.shop. JewelRevive is owned and operated under UnicornKart LLC, a United States-based company, with India operations supported under Unicornkart.

Store Name: JewelRevive
Website: https://jewelrevive.shop
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Registered Business Address: 30 N Gould St Ste 4000, Sheridan, WY 82801, United States
Operational Market: India
India Operations: Unicornkart
Customer Support: contact-us@jewelrevive.shop

Return Window

Eligible issues must be reported within 7 days of delivery unless a shorter product-specific reporting period is clearly stated. Because ShineMax Instant Silver Cleaning Dip is a consumable cleaning solution, damaged, defective, leaking, expired, missing or incorrectly supplied items should be reported within 48 hours for faster verification.

Eligible Reasons

  • Wrong product or quantity received
  • Product received damaged, defective, leaking or expired
  • Missing item or incomplete order
  • Product materially different from the description

Personal-Use and Hygiene Restriction

Opened, used, tested, tampered or unsealed cleaning solutions are not eligible for a change-of-mind return because they cannot be safely resold. This restriction does not remove assistance for a verified defect, damage, wrong item or other issue covered by applicable consumer law.

Evidence Required

Email contact-us@jewelrevive.shop with your order number, full name, registered phone number, clear photos of the product, outer packaging and shipping label, plus a photo or video showing the issue. An unboxing video may help us verify transit damage, leakage, missing items or incorrect products.

Return Condition

Where a return is required, the product must be kept safely with its original packaging, accessories, labels and supplied items. Do not use, wash, alter, discard or further damage the product after discovering an issue. Unauthorized returns sent without approval may not be accepted.

Non-Returnable Cases

  • Change of mind after dispatch for an opened or used cleaning solution
  • Dissatisfaction caused by use on unsupported materials, pre-existing damage or failure to follow the product directions
  • Items used, opened, tested, altered, washed or damaged after delivery
  • Minor packaging or appearance variations that do not affect the product
  • Damage caused by misuse, incorrect storage or failure to follow instructions
  • Clearance or final-sale products marked non-returnable

Return Shipping

If the issue is verified as our error, supplier error, transit damage, defect, wrong item or missing item, we may arrange pickup or cover reasonable return shipping where service is available. For an eligible customer-preference return, the customer may be responsible for return shipping and related charges.

Resolution

After verification, we may offer replacement, missing-item reshipment, refund, store credit or another suitable resolution. Availability depends on the issue, product stock, serviceability and order status.

Refund Approval and Timing

Refunds are approved after review and, where applicable, inspection of the returned item. Once approved, processing normally takes 5 to 10 business days. Bank, card, UPI, wallet and payment-provider posting times may vary.

Cash on Delivery Refunds

For COD orders, we may securely request the customer’s UPI ID or bank details together with the order number and registered phone number. Customers are responsible for providing accurate refund information.

Replacements and Exchanges

Replacement may be offered for damage, defect, wrong item, leakage, missing item or another verified issue when stock is available. Product-preference exchanges are not guaranteed for opened or used cleaning solutions.

Cancellations and Refused Delivery

Orders may be cancelled before dispatch under our Cancellation Policy. If a prepaid parcel returns because the customer refused delivery, was unavailable or supplied incorrect information, reasonable shipping, handling, gateway or return-to-origin charges may be deducted where applicable. Repeated COD refusal may affect future COD eligibility.

Late or Missing Refunds

If an approved refund has not appeared after the stated period, check with your bank or payment provider first, then contact contact-us@jewelrevive.shop with the order and refund details.

Contact Information

JewelRevive
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://jewelrevive.shop
Email: contact-us@jewelrevive.shop