Shipping Policy
Overview
This Shipping Policy explains how orders placed on JewelRevive are processed, shipped, tracked and delivered. JewelRevive is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support sourcing, stock coordination, packaging, order processing, fulfillment and logistics coordination.
Store Name: JewelRevive
Website: https://jewelrevive.shop
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Registered Business Address: 30 N Gould St Ste 4000, Sheridan, WY 82801, United States
Operational Market: India
India Operations: Unicornkart
Customer Support: contact-us@jewelrevive.shop
Serviceable Locations
We currently ship within India, subject to courier availability and serviceable PIN codes. Serviceability may depend on product type, order value, payment method, regional restrictions, logistics availability and operational limitations. If a prepaid order cannot be serviced, we may cancel it and issue a refund.
Order Processing
Orders are usually processed within 1 to 3 business days after successful placement or verification. Processing may include order confirmation, payment or COD verification, availability checks, packing, label generation and courier handover. Sundays, public holidays and high-volume periods may require additional time.
Estimated Delivery
Delivery within India is usually estimated at 3 to 7 business days after dispatch. Remote areas, non-metro locations, public holidays, weather, local restrictions, courier delays, address accuracy, product availability and customer availability may affect the timeline. All delivery dates are estimates and are not guaranteed.
Shipping Charges
Any shipping charge will be displayed before order confirmation. Free shipping, when available, will be mentioned on the product page, order form or checkout. Charges may depend on destination, order value, product type, payment method and promotional eligibility.
Cash on Delivery
COD may be available for eligible orders and serviceable PIN codes. We may verify COD orders through phone, SMS, WhatsApp or email. Orders may be held or cancelled if the customer cannot be contacted, information is incorrect or fraud risk is detected.
Courier and Fulfillment Partners
We may use authorized couriers, logistics aggregators, suppliers, warehouses and fulfillment partners, including services such as Shiprocket, Shipeasy and Arta.io. Use of third-party logistics does not change the customer’s relationship with JewelRevive. Contact us directly for order support.
Tracking
After dispatch, tracking details may be shared by email, SMS, WhatsApp or a tracking link. Courier tracking can take time to update. If you do not receive tracking information within the expected processing period, email contact-us@jewelrevive.shop.
Delivery Attempts and Address Accuracy
Customers must provide a complete address, correct PIN code, active phone number and accurate email address. Customers should respond to courier calls and remain available to receive the parcel. Incorrect or incomplete details may cause delay, failed delivery or return to origin.
Address changes may not be possible after dispatch. Contact us immediately if you notice an error.
Failed, Refused or Returned Deliveries
A shipment may be returned if the customer is unavailable, unreachable, refuses COD, provides an incorrect address or cannot be serviced by the courier. For prepaid orders returned for customer-caused reasons, reasonable shipping, handling, payment gateway or return-to-origin charges may be deducted where applicable. Repeated COD refusal may lead to future COD restrictions.
Delayed, Lost or Undelivered Packages
If tracking has not moved for an unusually long period or the shipment appears lost, contact us. We may coordinate with the courier and, depending on the investigation, provide updated delivery support, replacement, refund, store credit or another suitable resolution.
Damaged Packages
If a parcel appears opened, damaged, tampered with or leaking, take photos or video immediately. Report the issue with the order number, product photos, packaging photos, shipping label and an unboxing video if available. Claims are handled according to our Refund & Return Policy.
Partial Shipments
Orders may occasionally arrive in separate packages due to stock or fulfillment arrangements. Separate tracking details may be provided. No additional shipping charge will be added unless disclosed before checkout.
International Shipping
JewelRevive currently focuses on customers in India. International shipping is not available unless clearly stated on the product page or order form.
Support for Shipping Issues
Email contact-us@jewelrevive.shop with your order number, full name, registered phone number, tracking number if available and a description of the issue.
Contact Information
JewelRevive
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://jewelrevive.shop
Email: contact-us@jewelrevive.shop